Legal

Account Deletion Request

Last updated: March 30, 2026

This page explains the account deletion request process for the Puzzlearn app listed on Google Play. Follow the steps below to request deletion of your account and associated personal data.

1. Account deletion URL

Official account deletion request page: https://puzzlearn.app/delete-account

This URL is provided for the Puzzlearn app (developer name: Puzzlearn) as required for Google Play listing disclosure.

2. Steps to request account deletion

1) Send an email with the subject "Account Deletion Request" to [email protected] from the email address associated with your Puzzlearn account.

2) Include the email address linked to your account and, if available, your username.

3) Complete any additional identity verification we may request for account security.

4) After verification, we process the request and notify you by email once deletion is completed.

3. Data that is deleted

Account profile data (name, profile details, account preferences) is deleted or irreversibly anonymized.

In-app learning history, task progress, and personal content associated with the account are deleted or de-identified.

4. Data retained and retention periods

Transaction, billing, and accounting records that must be kept for legal compliance may be retained for up to 10 years.

Technical logs used for security, abuse prevention, and auditing are typically retained for up to 180 days.

Records required for dispute resolution or legal claims may be retained for the period required by applicable law.

5. Contact

For account deletion and privacy requests: [email protected]